One of the foundations of superior customer service is the after-sale care. Getting post-sales support right boosts customer loyalty, making them more likely to do business with you in the future, all while meeting their needs. It’s a win-win for everyone.
Rita had been with her previous insurer for 15 years. During that time, she continued to renew her policy year after year and the conversation about her coverage didn’t extend much further than that. Everything changed when she went out to buy a new car. All of a sudden, she was new on the market and essentially a first time buyer again.
Unlike the agile and innovative entrepreneurs they serve, insurance companies have taken much flack for being slow to adapt to technological change. In particular, the recent growth of autonomous vehicles have the industry scrambling to adapt in the face of potential disruption.
Sheldon filed a water damage claim when a sprinkler in his business burst, causing considerable damage. After inspecting the loss in person, we’ve been communicating with Sheldon and his insurer to resolve the claim and address his needs.
Although cloudy weather hasn’t yet fully cleared, Ontarians are no doubt already planning their vacation getaways. And with the post-secondary semester about to end, many families will have more time to reunite and go on that trip they’ve always wanted. If this sounds like you, here are some tips from The Shepherd Group to make the most of your vacation.
Companies like to say that people are their most important asset, but how many are actually committed to their words? For us at The Shepherd Group, we vote with our actions by watching out for the health of our employees. In fact, health and well being are one of our top priorities and is emerging as a major focus for our organization.
With cottage season just around the corner, many of us are excitedly packing our bags for the scenic drive north. But even though our summer homes beckon toward seeming bliss and idyllic sunshine, risks and pitfalls lurk in this utopia. We’ve rounded up some of the most common struggles people face when vacationing at their cottages and ways to avoid these struggles. Read on to find The Shepherd Group’s top tips for successfully opening your cottage this summer.
It’s a cliche to say that happy employees are productive employees, but it’s true: productivity drives new business to your firm and opens the door to continuous transformative change.
Rob had been with The Shepherd Group for five renewal cycles and his annual renewals were usually simple and straightforward: we would confirm the same rate, similar coverage and things would proceed much the same way until the next time.