Flying drones can be fun and useful, but raises a number of liability concerns.
The way we talk about clients matters. Typically, the word “client” refers to people whose business you’ve already won, while a “customer” is a first time buyer. In order to be successful, a business must convert customers into clients by creating value that will keep people coming back for more.
Bob has been enjoying customized service from The Shepherd Group for 25 years and has developed loyalty toward the company. For Bob, cancelling would have been less than ideal. And even though he had been with his insurer for many years, he was actively considering looking elsewhere for a different solution after his premium increased during renewal.
At The Shepherd Group, we’re all about communication. One of the conversations we’re having in recent days is about work-life balance and the importance of healthy living.
It was with some concern we found out that cancer rates are increasing among young people, reversing 60 years of continuous decline. According to the American Cancer Society, colorectal cancer rates have increased with each successive generation after 1960. One factor driving this increase may be sedentary lifestyles as we sit more and more at our desks and in our cars.
What does it mean to be independent? For one, it means resisting outside influence on your decisions that seeks to skew and sway them. As an entrepreneur, you are keenly aware of these pressures on your business as you navigate a maze of competing interests and priorities in attracting new clients and maintaining relationships with your partners.
Premium increases remain one of the most frustrating aspects of insurance for our clients. For John, the 10 percent increase on his motorcycle renewal seemed particularly unjustified because he had no convictions or changes over the last year and so he instructed us to source an alternate solution.
With the federal government having revealed their plans for legalizing marijuana, everyone, including consumers, regulators, insurers, families and employers are eagerly asking questions about the coming changes.
Much of customer service involves making things easier for our clients by being a trustworthy troubleshooter for them. Often we are taking the initiative to do the legwork for them in addressing their daily challenges and frustrations. So when John (a long time client with The Shepherd Group) was dealing with a irksome invoice, we saw an opportunity to get in action to create client satisfaction.