Customers often look for the cheapest deal, but we don’t like the word “cheap” because it does not necessarily mean good.
Imagine instead of casting a net far and wide for a plentiful catch of referrals, your business actually refers customers to other firms.
Creating value for customers means being flexible and going beyond your job description.
A new model of customer service is now emerging that aims to create much more value for customers than ever before.
As a small business owner, you’re painfully aware whenever your firm is short on staff: you answer fewer calls, deliver fewer goods and perhaps even lose customers. Nevertheless, people get sick, life happens and we have to be prepared to rise to the occasion.
Vince is the ultimate superstar client. To give you a sense of his relationship with TSG, Vince insures his business property and vehicles, his personal home and vehicles, his motorcycles and some investment properties through our brokerage.