Yesterday I went through my normal Sunday afternoon ritual of loading up my car, kissing my family goodbye and heading out to the 401 to make the familiar weekly drive to Toronto from Windsor. I had to fill up with gas before I hit the highway so I stopped at a local Esso figuring I’d grab a coffee as well. I filled up my tank, walked in to grab my coffee and was greeted with a very happy, “Hello, and how are you today?”…

  It’s safe to say that the basic reflection of a company begins with a pleasant Customer Service experience. It can either make or break the company thru the relationship built between the employees, and the potential/existing clients. It’s All About The Experience Let me share one basic experience I encountered, and how an advisor-client relationship was established. It was when I inquired about a bank’s different lines of credit cards via phone. The first thing that caught my attention was…

Whether it’s us giving insurance quotes, answering insurance questions or a client submitting an insurance claim…Customer service is the same across the board, and we take it very seriously. Here are some great customer service tips for to use when you’re engaging. To experience excellent customer service…and potentially save up to 20% on your insurance, click below.