We devote a lot of thought to car crashes, but what would you do if you had an animal collision?
A conversation is all it takes to kindle a connection.
The power of flexibility in meeting customer needs cannot be overstated. Sometimes, serving customers requires us to go beyond the rule book. This is how we did it.
Those of us with cottages often think of our summer homes away from home with reverence. We treasure whatever time we get to flee the city to our cottage in the lush, verdant countryside. And yet, there are also times when we’re willing to sacrifice our sacred vacation times for the benefit of others.