B2C: Is the customer always right?
Post
Is the customer always right? Let’s take another look at this most iconic of customer service debates.
The power of referrals
Post
Every business feels the pressure to bring in net new customers. Sometimes this pressure causes people to take shortcuts and create breakdowns. There is a short term lift when a lot of new business is...
Client success story: loyalty
Post
With so much choice on the market, customer loyalty may occur as old fashioned. Loyalty can both help and hinder customers. Read on to find out more. (more…)
Loyalty creates endless possibilities
Post
In life and business, engagement and loyalty create huge possibilities. (more…)
Customer success story: turning breakdowns around
Post
At TSG, we love to share the great interactions we have with customers. It’s always a warm fuzzy feeling to share about the time we took away a customer’s worry and exceeded their expectations. But things...
How exclusivity helps you target your core customer
Post
Just like you set standards and expectations in your personal relationships, the best service providers will not accept business from every customer. Does that sound snobbish? Hear us out. (more…)