In 2005, David installed a hose that burst because of a manufacturer defect, causing $150,000 worth of damage to his client’s residence. Today, the claim is still open and complicates David’s insurance policy renewal.
Imagine instead of casting a net far and wide for a plentiful catch of referrals, your business actually refers customers to other firms.
Who you gonna call? Ghostbusters! We love the Ghostbusters movie, but if we were to have our way, we would probably change that quote to “broker” at the end.
When water damage warped Laura’s floor, making it unusable, her studio was facing nothing less than a full blown crisis.
Sometimes when customers call you, they have a difficult situation on their hands.
Creating value for customers means being flexible and going beyond your job description.
A new model of customer service is now emerging that aims to create much more value for customers than ever before.
Mr. Vassil came into our office last week upset about his increasing premium but he left satisfied with his auto policy and having requested a quote on life insurance. We had turned his frustration into peace of mind and gotten more of his business. How did we do it?