The insurance industry and brokers sometimes get a bad rep. Critics claim it tries to pull wool over customers’ eyes and scam them.
Over the years, many security measures have shown their flaws. ID cards, passwords, keys, signatures and so forth are vulnerable to identity theft, forgery and fraud. However, emerging technologies like biometrics have potential to ease current security concerns.
At TSG, we’re always looking for ways to improve the way we do things. You will not hear us say “well, that’s just the way it’s always been done.” Our drive for continuous improvement has us constantly re-examining every aspect of our business to create breakthroughs.
As brokers, we are responsible for providing customers with accurate information. And to give accurate information, we need to receive accurate information. This means asking customers and prospects the right questions to get access to their world and discover their needs.
We have discussed the power of an independent broker, and we will continue making that case. Today, we’ll look at the difference between brokers, agents and The Shepherd Group.