This post is courtesy of a former TSG employee. We thought we’d share his experiences to give everyone a taste of what TSG is all about.
One of the foundations of superior customer service is the after-sale care. Getting post-sales support right boosts customer loyalty, making them more likely to do business with you in the future, all while meeting their needs. It’s a win-win for everyone.
It’s a cliche to say that happy employees are productive employees, but it’s true: productivity drives new business to your firm and opens the door to continuous transformative change.
The way we talk about clients matters. Typically, the word “client” refers to people whose business you’ve already won, while a “customer” is a first time buyer. In order to be successful, a business must convert customers into clients by creating value that will keep people coming back for more.
Bob has been enjoying customized service from The Shepherd Group for 25 years and has developed loyalty toward the company. For Bob, cancelling would have been less than ideal. And even though he had been with his insurer for many years, he was actively considering looking elsewhere for a different solution after his premium increased during renewal.
When it comes to workplace culture, most people recognize that a stimulating and engaging workplace culture drives new business and contributes to its team members’ personal and professional development. However, creating that secret sauce to engage and empower employees remains one of the most elusive and coveted goals for any organization.