In recent weeks, we paid our respects to one of our team members whose father had passed away. This made us present to the importance of being proactive to plan for the emotional and financial stress that a death in the family brings.
Steven and Diane are an older couple. Older customers sometimes have a challenge dealing with electronic devices and documents, but Steven and Diane were content to receive their renewal documents over email.
A conversation is all it takes to kindle a connection.
The power of flexibility in meeting customer needs cannot be overstated. Sometimes, serving customers requires us to go beyond the rule book. This is how we did it.