In order to provide superior customer service, we have to meet not only our customers’ needs, but also their expectations
Health spending accounts: a new way to think about group benefits
Group benefit plans are insurance policies that provide coverage to members of a particular group. Companies often provide such benefits to
Creating solutions for customers with open claims
In 2005, David installed a hose that burst because of a manufacturer defect, causing $150,000 worth of damage to his
What is an insurance stability period?
In this installment of TSG’s travel be in the know series, we will be looking at travel insurance needs for
Stressed customers should be able to vent to their broker
Who you gonna call? Ghostbusters! We love the Ghostbusters movie, but if we were to have our way, we would
The time a customer told us we can do magic
A customer once told us that we can do magic after we stood up for his interests in a dispute