B2C: Is the customer always right?
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Is the customer always right? Let’s take another look at this most iconic of customer service debates.
Customer success story: turning breakdowns around
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At TSG, we love to share the great interactions we have with customers. It’s always a warm fuzzy feeling to share about the time we took away a customer’s worry and exceeded their expectations. But things...
Play a bigger game
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At TSG, we refer to the goal of elevating our performance as playing a bigger game. (more…)
Treat your coworkers as customers
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In our business, customer service is sacrosanct and we see tremendous results when we channel every ounce of our efforts into serving customers. What if we extended this thinking to our co-workers? (more…)
Creating client success one conversation at a time
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A conversation is all it takes to kindle a connection. (more…)
Insurance is like private investigating
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Insurance is like private investigating: the idea is to get as much information as possible to better serve our customers. (more…)
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