Is the customer always right? Let’s take another look at this most iconic of customer service debates.
At TSG, we love to share the great interactions we have with customers. It’s always a warm fuzzy feeling to share about the time we took away a customer’s worry and exceeded their expectations. But things don’t always go well.
A conversation is all it takes to kindle a connection.
We hear a lot about transformation, change and disruption, buy every now and then, you hear a more traditional story. This is one such tale.
When it comes to workplace culture, most people recognize that a stimulating and engaging workplace culture drives new business and contributes to its team members’ personal and professional development. However, creating that secret sauce to engage and empower employees remains one of the most elusive and coveted goals for any organization.