Listening is the first step to lasting customer success
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Listening is the most important thing in the world. Especially when it comes to meeting customer needs. (more…)
Listening is the most important thing in the world. Especially when it comes to meeting customer needs. (more…)
In order to provide superior customer service, we have to meet not only our customers’ needs, but also their expectations (because those two are not the same). (more…)