Is the customer always right? Let’s take another look at this most iconic of customer service debates.
At TSG, we love to share the great interactions we have with customers. It’s always a warm fuzzy feeling to share about the time we took away a customer’s worry and exceeded their expectations. But things don’t always go well.
Just like you set standards and expectations in your personal relationships, the best service providers will not accept business from every customer. Does that sound snobbish? Hear us out.
People’s lives change once they have the right coverage and protection. We’ve seen it happen with our customers. Read on to find out more.