Steven and Diane are an older couple. Older customers sometimes have a challenge dealing with electronic devices and documents, but Steven and Diane were content to receive their renewal documents over email. (more…)

Stressed customers usually aren’t thinking about insurance.  (more…)

In our business, customer service is sacrosanct and we see tremendous results when we channel every ounce of our efforts into serving customers. What if we extended this thinking to our co-workers? (more…)

Listening is the most important thing in the world. Especially when it comes to meeting customer needs. (more…)

To be successful in business, you must have a precise picture of your core customer. (more…)