Like any other business, our employees go on vacation, get sick and so on. That means we’re not we’re not always at the office which creates challenges from a business continuity standpoint.
In order to provide superior customer service, we have to meet not only our customers’ needs, but also their expectations (because those two are not the same).
Imagine instead of casting a net far and wide for a plentiful catch of referrals, your business actually refers customers to other firms.
Who you gonna call? Ghostbusters! We love the Ghostbusters movie, but if we were to have our way, we would probably change that quote to “broker” at the end.
When water damage warped Laura’s floor, making it unusable, her studio was facing nothing less than a full blown crisis.
Sometimes when customers call you, they have a difficult situation on their hands.