One huge upside of our work is that we learn so much as we create solutions for customers.
The power of flexibility in meeting customer needs cannot be overstated. Sometimes, serving customers requires us to go beyond the rule book. This is how we did it.
Tricia has a mortgage and she wants to make sure her family’s needs are being met as they carry their financial obligations.
Creating solutions for customers is all about doing your homework.
Anastasia has been with TSG for a long time during which she has been with the same insurer. Earlier this year, we helped her sort out a situation wherein she was mistakenly paying for a feature on her policy. We contacted her insurer to address the oversight and they issued a large refund.
In order to provide superior customer service, we have to meet not only our customers’ needs, but also their expectations (because those two are not the same).
Imagine instead of casting a net far and wide for a plentiful catch of referrals, your business actually refers customers to other firms.