A customer once told us that we can do magic after we stood up for his interests in a dispute with his insurer.
When water damage warped Laura’s floor, making it unusable, her studio was facing nothing less than a full blown crisis.
Sometimes when customers call you, they have a difficult situation on their hands.
Creating value for customers means being flexible and going beyond your job description.
A new model of customer service is now emerging that aims to create much more value for customers than ever before.
Mr. Vassil came into our office last week upset about his increasing premium but he left satisfied with his auto policy and having requested a quote on life insurance. We had turned his frustration into peace of mind and gotten more of his business. How did we do it?
Vince is the ultimate superstar client. To give you a sense of his relationship with TSG, Vince insures his business property and vehicles, his personal home and vehicles, his motorcycles and some investment properties through our brokerage.
Meet Jun. He’s been been with The Shepherd Group for about a year after his nephew referred him to us. Now, one thing to know about Jun is that he has unique customer service needs because he doesn’t use email or a mobile phone.
One of the foundations of superior customer service is the after-sale care. Getting post-sales support right boosts customer loyalty, making them more likely to do business with you in the future, all while meeting their needs. It’s a win-win for everyone.